Call Centre & Customer Service Consultants
Tuesday 28 September
MC Associates is an independent call centre and customer service consultancy with over 25 years business experience

Business Change, Customer Service & Customer Care

Strategy - Customer management, project and contact strategy, multi-site contact centre efficiency & optimisation,
in-house, outsourced, negotiation and contracting strategy

Benchmarking & Performance Improvement - Audit and Analysis of Contact Centre and Service Provision

Client Commissioned Studies Focus Groups and Reports

Agent Selection & Interview

Business Process Mapping & Improvement

Sourcing & Procurement

Technology Selection


Our business model is built around 4 key building blocks:







Copyright © 2018 MC Associates
Contact - | Tel: 01305 250604