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Friday 15 January |
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| MC Associates is an independent call centre and customer service consultancy with over 25 years business experience |
Business Change, Customer Service & Customer Care Strategy - Customer management, project and contact strategy, multi-site contact centre efficiency & optimisation, Benchmarking & Performance Improvement - Audit and Analysis of Contact Centre and Service Provision Client Commissioned Studies Focus Groups and Reports Agent Selection & Interview Business Process Mapping & Improvement Sourcing & Procurement Technology Selection |
Our business model is built around 4 key building blocks: |
PEOPLE PROCESS ENVIRONMENT TECHNOLOGY |
Copyright © 2018 MC Associates |
Contact - mail@mcassociates.co.uk | Tel: 01305 250604 |
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www.mcassociates.co.uk |
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