Call Centre & Customer Service Consultants
 
Tuesday 28 September
 
 
 
MC Associates is an independent call centre and customer service consultancy with over 25 years business experience
 

Business Change, Customer Service & Customer Care

Strategy - Customer management, project and contact strategy, multi-site contact centre efficiency & optimisation,
in-house, outsourced, negotiation and contracting strategy

Benchmarking & Performance Improvement - Audit and Analysis of Contact Centre and Service Provision

Client Commissioned Studies Focus Groups and Reports

Agent Selection & Interview

Business Process Mapping & Improvement

Sourcing & Procurement

Technology Selection
 

Our business model is built around 4 key building blocks:

PEOPLE

PROCESS

ENVIRONMENT

TECHNOLOGY

 

 

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